MOOCs and ‘facilitation’

What are your thoughts on this – moderation and/or facilitation of MOOCs?

Considering the time, effort, and cost of developing these free courses (more information is available here or here or here, among other sources), what are your thoughts on how we manage the course, the comments and discussion during the run, and the subsequent comments and discussion during re-runs?

Do you have support, from technical and/or academic backgrounds monitoring the course to keep comments on track and answer pertinent questions? Are these paid positions or part of their role? Do you actively check the comments? If so, what for, why, and what do you do?

Do you design-in an element of real-time collaboration on the course (facilitation of discussion, round-up videos, Google Hangouts, etc.), and if so are these sustainable over multiple runs of the course? If you’ve done these before, but then designed them out of the course for re-runs, why?

All comments and feedback welcome – I’m trying to understand how we move MOOCs forward and maintain institutional ‘control’ where there is little (financial) reward.

Image source: Greg Johnston (CC BY-NC-ND 2.0)