Jay answers questions on informal learning. Is it real? Does it benefit small companies? How does it relate to the web?
“This is a book about knowledge workers, twenty-first century business, and informal learning. I first heard the term ‘informal learning’ from the late Peter Henschel … who told me: People are learning all the time, in varied settings and often most effectively in the context of work itself. Training (formal learning of all kinds) channels some important learning but doesn’t carry the heaviest load. The workhorse of the knowledge economy has been, and continues to be, informal learning.”